It was an open secret that the company had used a paid volunteer to test the plastic glasses. Although they were made using liquid gas technology and were an original copy that looked almost exactly like a more expensive brand, the volunteer thought that they were pretty ugly and that it would be simply impossible for the general public to accept them. On hearing this feedback, the company board was clearly confused and there was a deafening silence. This was a minor crisis and the only choice was to drop the product line.